COVID-19
BEYOND THE CDC’S STANDARDS FOR COVID-19, OUR TEAM IS TAKING EXTRA PRECAUTIONS TO KEEP YOU HEALTHY
Simplified Mobile Check-In
When you arrive for your appointment please call our office at 909-860-0321 or text us at 909-860-0321 and let us know you have arrived. Please remain in your car until we let you know you room has been personally prepared for you.
FYI – Due to Covid-19 we will no longer allow patients to wait in the reception area and have removed all snacks, the Keurig Coffee maker, magazines and even the water dispenser to eliminate the surfaces that the virus can attach to. We do have 8oz water bottles available for you so please ask if you are interested.
Digital Covid-19 Patient Pre Screening Questionnaire and Paperless New Patient Forms
We want to eliminate the paper that you fill out in the office so we are requiring all forms to be filled out electronically . You should have received prior to your appointment, a text or email with a COVID pre-screening questionnaire.
No Touch Thermometers and Hydrogen Peroxide Rinses
Once seated in your assigned room, your dental assistant will take your temperature, review the questionnaire and have your rinse for 1 minute with a hydrogen peroxide rinse.
Fast Dental Appointment Check-In and Check out
Your appointment check-ins and check-outs will be ultra quick. We have a new payment portal on the website and will ask the you pay using that link prior to your appointment. You’ll notice hand sanitizer, sneeze guards and added physical distancing for your protection -though we definitely miss all of the high-fives, fist bump, handshakes, and hugs. We will allow an occasional elbow tap from time to time.
Medify MA-40 Air Purifier
Let’s clear the air and help get rid of any airborne particles. We have installed Medify MA-40 Air Purifiers in the treatment rooms. The high-efficiency H13 HEPA filter is tested to removed 99.97% of particles down to 0.1 microns. This medical-grade filter easily catches pollen, dust mites and other tiny airborne particles you can’t see. Most importantly, these medical-grade air purifiers kill airborne viruses and bacteria, to help reduce the spread of illness.
Safezone 850M9 UVC decontamination device
We have taken extra precautions to protect our patients by installing a UVC Cleaning Device. The SafeZone 850M9 produces 855W of power via (9) UV-C bulbs operating at 95W each and at the all important wavelength of 253.7 nanometers. Our unit has the right amount of power allowing for short cleaning times. We can also disinfect our masks using this technology as well.
Personal Protective Equipment (PPE)
We’ve added more PPE for the entire team including KN95 masks, face shields and gowns. Our KN95 masks were all professionally fit tested through a program established by the Pennsylvania Dental Association. Having the PPE is one thing, but understanding how to wear it, change it and handle it is what makes it effective.
Patience & Understanding
We understand that you’ve waited a long time for your appointment due to Covid-19 shutdowns and are eager to serve you once again. We are working hard to reschedule your appointment based on their urgency and the order the appointments were originally cancelled. Please be patient with us as we adjust to the new protocols (it takes us much longer to clean the rooms to make sure they are safe for you to be treated). We look forward to seeing you again soon.If you have any questions regarding anything you have read, please do not hesitate to contact the office at 909-860-0321 or feel free to email.
FAQS RELATED TO DENTAL APPOINTMENTS AND COVID-19
Is it Safe to See My Dentist During a Pandemic?
Yes, it is generally safe to see your dentist during a pandemic. We prioritize your health and safety above all else and are already well prepared for the threat of a virus. As health care professionals, we’re trained to manage communicable diseases and have added additional protocols that go far beyond the CDC’s highest standards of infection control practices.As a daily practice, we go above and beyond the CDC’s highest standards of infection control practices with powerful disinfectants, state-of-the-art sterilization practices, ritualistic hand washing, and many disposable materials for each and every visit.
What if the CDC Restricts Dental Care to Emergency Only Procedures?
A dentist is a specialist who works to diagnose, treat, and prevent health problems however, there are times when it’s prudent to restrict dental procedures to “Emergency Only”. We will continue to monitor and follow the CDC’s guidlines for infection control
What is Considered a Dental Emergency?
As it related to Covid-19 restrictions for dental appointments, a dental emergency may be defined by the following criteria:
- Infection in the mouth
- Swelling
- Intense Pain
- Trauma
What is an Aerosol?
An aerosol is a small partical that can remain airborn for hours. They are subject to inhalation unless protective measures are in place. Protective measure against aerosols in the dental office include Personal Protective Equiptment (PPE) and Surgically Clean Air Purifiers. We use all of the above!
When should I call to Reschedule an Existing Appointment?
Please give us a call to reschedule your exisiting appointment if you:
- Have a fever 100 or higher
- Have shortness of breath or upper respiratory infection
- Have been exposed to a known case of COVID-19
- Have been told to self-quarantine by any other entity
- Have been to a known hot spot location in the last 14 days
- Are not feeling well or feel that you are in a high-risk group (over 60 or comorbidities)
How Do I Take Care of My Teeth During if I Miss an Appointment Due to Covid-19?
The Covid-19 shutdowns and quarantines mean that everyone gets a little extra homework keep theire mouth healthy until their next appointment. Here’s what you can do to keep your smile healthy:
- Brush your teeth at least twice a day, and floss at least once per day.
- Eat Clean. Your diet plays an important role in your overall health.
- Avoid sugar. Sugar increases the amount of bacteria that grows in your mouth causing more plaque and possibly cavities.
- Avoid tobacco. Smoking and chewing can stain your teeth, cause gum disease, and eventually lead to oral cancer.
- Brush your tongue and the roof of your mouth to reduce the amount of plaque-causing bacteria.
- Drinks plenty of water
- Be quick to swap out your toothbrush
- Store your toothbrush away from other toothbrushes (and away from the toilet).
We look forward to seeing you in the dental office again soon for a proper cleaning!
About us
Contact us
Phillips Ranch
Family & Cosmetic Dentistry
750 N Diamond Bar Blvd
#206 Diamond Bar, CA 91765